We take customer satisfaction very seriously. All our shipments are verified before being sent. However, we cannot guarantee the exact time you may receive your products, as a result of unforeseen circumstances such as weather, holidays or a global pandemic. Furthermore, we cannot be held accountable for any mistakes or errors made by the carrier service providers.
Our shipping schedule is as follow:
- Orders placed before 02:00 pm CST on (Monday-Friday) are shipped the same day.
- Orders placed after 02:00 pm CST on (Monday-Thursday) are shipped next day (morning).
- Orders placed after 02:00 pm CST on Friday will be shipped on next business day.
We provide free shipping on all US orders over $500 paying full website price. Shipping charges vary based on your location and the weight of your order. We take no responsibility for city/state/country laws and regulations regarding e-cigarette transportation services which may result in overcharges, delays or withholding of package. If you have any concerns regarding shipping charges, we would recommend you first confirm via email at firstname.lastname@example.org or call us at or (469) 906-2860.
Claims of any nature must be reported to the WWV team within 48 hours of delivery:
- Eligibility to get replacements &/or returns is only valid within 7 days of the delivery date.
- All replacements &/or returns require original packaging & original invoice for processing.
WWV also offers shipping insurance:
- If you choose to avail this option WWV will cover costs for any damages incurred during shipping.
- If you choose not to avail our shipping insurance WWV will not be held liable for any damages occurred during shipping.