Worldwide Vape – Frequently Asked Questions (FAQ)
Ordering & Accounts
Do I need an account to place an order with Worldwide Vape?
Yes, Worldwide Vape is a wholesale distributor, and you must create a wholesale account to browse prices and place orders. Retail shops, distributors, and bulk buyers are welcome to apply.
How do I create a wholesale account?
Simply visit our Wholesale Registration Page, fill out your business details, and our team will review your application within 24–48 hours. Once approved, you’ll gain full access to pricing, promotions, and order history.
Can retail consumers buy directly from Worldwide Vape?
No, Worldwide Vape is strictly a wholesale distributor. We sell only to vape shops, retailers, and distributors.
Shipping & Delivery
Where does Worldwide Vape ship?
We currently ship across the United States. International shipping options are available for select regions—please contact our sales team for details.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 1–3 business days.
Do you offer shipping insurance?
Yes, Worldwide Vape will cover any damages incurred during shipping.
Returns
What is your return policy?
Returns are only accepted for items with manufacturing defects within 7 days of delivery. Products must be in new condition with original packaging and invoice.
Which products are non-returnable?
For hygienic and safety reasons, the following are not eligible for return:
- Freebase & salt nicotine e-liquids
- Coils, pods, and cartridges
- Batteries
- Rebuildables (RDAs, RTAs, RBAs, etc.) except DOA
- Tips & mouthpieces
How do I file a return?
Report the issue within 48 hours of delivery by filling out the returns form, contacting your sales representative or emailing customerservice@wwvape.com. Provide order details, video and images for faster processing.
Products & Inventory
Do you stock authentic vape products?
Yes, Worldwide Vape partners directly with leading manufacturers like Geek Bar, Vaporesso, GeekVape, SMOK, and more to ensure 100% authentic, certified products.
Do you offer bulk discounts?
Yes, wholesale pricing and promotions are available. Larger volume orders often qualify for additional savings—contact our sales team for details.
What brands do you carry?
Our catalog includes top-selling brands like Geek Bar, Vaporesso, GeekVape, SMOK, Yocan, Voopoo and many more brands.
Compliance & Support
Do you verify age and business license?
Yes, all wholesale accounts must provide valid business documentation, and customers must comply with local/state regulations regarding vape product sales.
Who do I contact for customer support?
For assistance, notify your dedicated sales representative, email customerservice@wwvape.com or call our support line at (469) 906-2860 during business hours (9am – 6pm CT). Our dedicated team is here to help with orders, returns, and product information.